Welcome to JRB Cookware. We are committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place orders, or communicate with us.

This policy follows general eCommerce practices applicable in Bangladesh and ensures transparency in handling customer data.

By using our website and services, you agree to the terms described in this Privacy Policy.

Information We Collect

To provide our products and services efficiently, we may collect the following information:

Personal Information

When you place an order or contact us, we may collect:

  • Full Name

  • Mobile Number

  • Email Address

  • Delivery Address

  • Billing Information

  • Order Details

  • Communication Records

Technical and Usage Information

We may automatically collect:

  • IP Address

  • Device Information

  • Browser Type

  • Website Activity Data

  • Cookies and Tracking Information

Purpose of Collecting Information

We collect and use customer information to:

  • Process and confirm orders

  • Deliver products through courier partners

  • Provide customer support and after-sales service

  • Send order updates and service notifications

  • Improve website performance and customer experience

  • Prevent fraud and unauthorized transactions

  • Comply with applicable legal requirements

Payment and Transaction Security

All payment transactions are processed through secure and trusted payment methods. We maintain strict confidentiality of customer transaction information.

We do not store sensitive banking credentials such as card PINs or passwords.

Information Sharing Policy

JRB Cookware respects customer privacy and does not sell or rent personal information.

Customer information may be shared only with:

  • Delivery and courier service providers

  • Payment gateway service providers

  • Government or legal authorities if required by law

All third-party service providers are required to maintain confidentiality of customer data.

Data Storage and Protection

We implement appropriate security measures to protect customer information from:

  • Unauthorized access

  • Data misuse

  • Information loss or disclosure

Customer data is stored securely and only accessible by authorized personnel.

Customer Rights

Customers have the right to:

  • Request access to their personal data

  • Request correction of incorrect information

  • Request deletion of personal information (subject to legal and business obligations)

  • Opt out of promotional messages or marketing communications

Customers may contact us anytime to exercise these rights.

Cookies Policy

Our website uses cookies to:

  • Enhance user browsing experience

  • Store customer preferences

  • Analyze website traffic

  • Improve service quality

Customers may disable cookies from browser settings, but some website features may not function properly.

Third-Party Website Links

Our website may contain links to external websites. JRB Cookware is not responsible for privacy practices or content of third-party websites.

Children’s Information Protection

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Policy Updates

JRB Cookware reserves the right to update or modify this Privacy Policy at any time. Updated policies will be published on this page with revised dates.

Customers are encouraged to review this policy periodically.

Contact Information

If you have any questions regarding this Privacy Policy or your personal data, you may contact us through:

  • Official Website

  • Customer Support Number

  • Official Social Media Pages

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